Terms of Service

1. Acceptance and Scope

RoofReplacementNewHaven.com (“the site,” “we” or “us”) provides roofreplacementnewhaven.com and a phone route to independent roofing businesses. These Terms cover the website, referral route and related communications, collectively the “Services.” A contractor works under a separate agreement with you.

Using the website or referral route means accepting these Terms and the Privacy Policy. If you do not agree, discontinue use. The Services are intended for adults able to make property-service arrangements. Anyone acting for an owner, association, business or another person must have authority for the information shared, the arrangements requested and access granted to the property.

2. Roofing Information and Call Referrals

The website helps New Haven property owners understand roofing topics and contact independent providers. It does not supply roofing labor, inspect a building or diagnose damage through a web page. A connected call is an opportunity to discuss a need; it does not book work, establish a price, confirm attendance or create a roofing agreement. The receiving business must confirm what it offers and whether it can assist.

Each contractor operates independently of this website. Agree directly with that business on access, assessment, scope, materials, timing, payment, permit responsibility and warranty terms. Review its written proposal and verify the credentials and insurance relevant to the job. This site does not perform those checks on your behalf or endorse a contractor by routing a call to it.

Provide accurate information and explain uncertainty about the roof or building. Obtain authority before sharing another person’s details or arranging property access. Tell the receiving provider if someone else must approve the work or inspection, and correct details that change.

3. Safety and Emergency Limitations

This referral route is not an emergency response service. Do not wait for a roofing call to address an immediate threat to people. A collapsing or unstable roof, fire, damaged electrical supply or another urgent hazard requires appropriate local emergency assistance. Move away from the affected area when safe and follow instructions from the relevant emergency authority or utility.

Descriptions on these pages are general information, not instructions to access a hazardous roof or attic. An on-site professional must assess a particular building. Avoid wet or icy surfaces, unstable ceilings, damaged decking and water near electrical equipment; do not attempt work merely because a website discusses the component involved.

4. Privacy and Electronic Communications

Our Privacy Policy describes information associated with visits and communications. The phone route uses Ringba, and calls may be recorded. The receiving contractor may obtain caller and location details along with what you discuss. Review the notices of the businesses involved; a roofing inquiry does not itself authorize unrelated marketing.

Your telephone, internet and device charges remain your responsibility. Calls and messages can fail or be delayed. Do not send sensitive records through ordinary email or use it for immediate safety concerns.

5. Acceptable Use

Use the Services responsibly and only for lawful purposes. Do not:

• Misrepresent identity, property authority or roof concerns, or send unlawful, threatening or infringing material.
• Disrupt the phone route with nuisance calls, automated traffic, spam or harmful software.
• Evade security restrictions, access controls or reasonable measures protecting the service.
• Access records or systems without authorization or interfere with another person’s use of the Services.
• Republish, copy or commercially exploit website materials without permission or a right supplied by law.
• Use a referral or website feature to endanger people, invade privacy or facilitate unlawful activity.

6. Website Content, Intellectual Property, and Your Messages

Website text, images, design, code and other materials are owned by the site or used under applicable rights. You may read the pages to understand roofing topics and consider contacting a provider for a household or property matter. That access does not transfer ownership or give permission to reproduce the site as a competing service. Rights not expressly permitted remain reserved.

You retain rights in information you provide. By communicating through the Services, you permit the handling reasonably needed to route or answer the communication, maintain necessary records, protect the Services and meet applicable obligations. That permission includes transmitting relevant details to the receiving provider. You must have the rights and authority necessary for the material you share.

Suggestions about the site may be used without payment unless a separate agreement says otherwise. Personal information accompanying feedback remains subject to the Privacy Policy and applicable requirements.

7. Third-Party Services and Links

Hosting, mapping, fonts, email and telephone routing involve outside businesses. Links and integrations provide access without making the site responsible for their operation. Each provider controls its own availability, content, terms, security and information practices. Review its conditions when using that service.

Roofing providers are independent third parties responsible for their statements, proposals and work under their own agreements. Where legally permitted, the site is not responsible for their conduct merely because it routed a referral.

8. Disclaimers

The Services are offered “as is” and “as available” to the extent applicable law permits. Website information can become incomplete or outdated, and telephone or technical systems can be interrupted. The site makes no warranty about uninterrupted access, suitability for a particular building, accuracy of every general description, or the time in which a provider will answer. Mandatory rights and protections continue to apply.

Photos and descriptions illustrate general roofing topics. They do not document local jobs, diagnose your roof, establish an estimate or determine code compliance. The site does not warrant a provider’s work.

A disclaimer applies only to the extent allowed where it is enforceable. It does not remove a mandatory statutory protection.

9. Limitation of Liability and Indemnification

To the extent permitted by applicable law, the site and those supporting its operation are not responsible for indirect or consequential losses arising from use of the website or referral route. Such losses may include lost business, interrupted operations, lost information or other effects of reliance on general content, unavailable communications, unauthorized access or an independent provider’s conduct. This clause does not decide responsibility under your roofing contract or exclude liability that cannot lawfully be excluded. The effect of a limitation depends on the circumstances and applicable law.

Any permitted limitation concerns use of the information and referral service. It does not replace an agreement with a contractor or limit a right that the law makes mandatory. Responsibility for a particular claim must be assessed under the law applicable to that claim.

You remain responsible for unlawful use of the Services and for sharing material without the required authority. To the extent permitted by law, you agree to address reasonable third-party claims and costs caused by your violation of these Terms or another person’s rights. This provision does not transfer responsibility for the site’s own unlawful conduct to you.

10. Suspension, Termination, and Discontinuation

Access may be restricted where reasonably necessary to respond to abuse, security concerns, a legal obligation or disruption of the Services. You may discontinue use at any time. Provisions that need to operate after use ends, including ownership, applicable disclaimers and responsibility for earlier conduct, remain effective to the extent permitted by law.

Features, information and the referral route may be changed or discontinued as operational needs require.

11. Governing Law and Disputes

Applicable law governs these Terms and any dispute. Nothing on this page removes a mandatory consumer right, requires a court that lacks jurisdiction or determines the law governing a separate roofing agreement. If a concern relates to this website, contact the site with the relevant details so the issue can be reviewed.

A dispute should be raised with the business responsible for the activity concerned. Questions about a contractor’s proposal or workmanship belong with that contractor; website and referral concerns can be sent to this site. Any formal claim remains subject to applicable jurisdiction, procedure and non-waivable rights. No specific court district is imposed here.

12. General Terms

Changes

These Terms take effect November 2, 2026. Updates may be posted as the Services change. Review the current version; any additional notice or agreement required by law also applies.

Severability and waiver

If part of these Terms is unenforceable, the remaining provisions continue where legally possible. A delay in enforcing a provision does not by itself surrender the ability to rely on it later.

Assignment and entire agreement

These Terms and the Privacy Policy describe the agreement concerning the website and referral route. They do not replace your direct roofing contract. Any transfer of the site’s operation is subject to applicable law, and no assignment can remove a right that law makes mandatory. Separate written arrangements may address matters not covered by these pages.

Interpretation

Headings aid navigation without changing the text’s meaning. Examples are illustrative rather than exhaustive. Electronic agreements and records have the effect recognized by applicable law.

13. Contact Us

For a question about use of the website or these conditions, contact RoofReplacementNewHaven.com:

• Phone: (000) 000-0000
• Email: Hello@roofreplacementnewhaven.com
• Contact page: Phone and email details
• Service location: New Haven, Connecticut, United States; use email for correspondence, as no street mailing address is provided.